Privacy Policy

Last updated: April 2, 2026. This Privacy Policy is provided in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Mayfair Export ("we", "us", or "our"), headquartered in Toronto, Ontario, Canada, is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at mayfairexport.com or interact with our services.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information: Name, email address, phone number, mailing address, and company name provided when you contact us, create an account, or place an order.
Order and Transaction Information: Details of purchases, order history, payment method type (we do not store full card numbers), billing and shipping addresses.
Communication Records: Emails, inquiry forms, and other communications you send to us.
Technical and Usage Data: IP address, browser type and version, device type, pages visited, time spent on pages, and referral URLs — collected automatically through cookies and analytics tools.
Business Information: For commercial and B2B clients, we may collect information about your organization, industry, and equipment requirements.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Processing and fulfilling orders, including shipping coordination and delivery updates
Communicating with you about your order, inquiries, or customer support requests
Providing product recommendations and responding to sales inquiries
Sending transactional emails and order confirmations
Improving our website, products, and services based on usage data
Complying with legal and regulatory obligations
Sending marketing communications where you have provided consent (you may opt out at any time)

3. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: Third-party vendors who assist us in operating our website, processing payments, and arranging shipments. These parties are contractually obligated to protect your information and use it only for the purposes we specify.
Logistics and Freight Partners: Shipping carriers and logistics providers who require your contact and address information to deliver your order.
Legal Requirements: Where required by law, court order, or government authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring organization, subject to equivalent privacy protections.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies we use include session cookies (essential for site functionality), security tokens (to protect against unauthorized access), and analytics cookies (to understand how visitors use our site). You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. For more details, please see our Cookie Policy.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order and transaction records are typically retained for a minimum of seven years in accordance with Canadian tax and business record requirements. You may request deletion of your personal information, subject to any legal obligations that require us to retain certain data.

6. Your Rights Under PIPEDA

As an individual whose personal information we hold, you have the following rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA):

Right of Access: You have the right to request access to the personal information we hold about you.
Right to Correction: You may request that we correct inaccurate or incomplete personal information.
Right to Withdrawal of Consent: Where we process your data based on consent, you may withdraw that consent at any time, subject to legal or contractual restrictions.
Right to File a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information below. We will respond to verified requests within 30 days.

7. Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

Mayfair Export — Privacy Officer
Toronto, Ontario, Canada
Email: info@mayfairexport.com
Phone: +1 (416) 555-0100